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Home >> FAQ

I want to know the payment term between us as a new customer. 
Only L/C should be acceptable.

I want to know the shipping Charge from China to our ports. 
Please hit "Shipping" at the top of the page, then look for the port nearest your company. If there is not, please contact us. we will inform you as soon as possible.

How can I get the sample and catalogue? 
Yes, we supply the sample free if the total amount is less than USD30 but the freights should be paid by customer regardless the amount of the sample. usually,we do not send the catalogue separately, you can find most contents of our catalogue in our website.Otherwise, we will send the catalogue with sample together.

How long is the delivery time? 
Varies from 20 days to 45 days and depends on the type of products the customer required.

How large is the minimum quantity for each product? 
You can check them in our web site.

How do we serve our customer? 
1. We will respond for each email or fax carefully in time.
2. We will forward the free sample for your confirmation if the total amount is less than USD30.
3. We assure that our products have the same quality as our samples.
4. We will inform you the development of the products weekly since we receive your order.
5. Considering our good relationship with Shipping Companies, we can provide you cheaper and punctual shipping so that you can reduce the cost.
6. If you have any problem with our products after the deal, we will also try our best to help you.

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